Updated: 1 January 2026

Hoki78 Privacy Policy — Our Commitment to Protecting Your Data

At hoki78, your privacy is our priority. This document explains in detail how we collect, use, store, and protect your personal data when you use our platform. We are committed to ensuring that every piece of information you share with us is handled responsibly and securely.

256-bit SSL Encryption

All data transmitted between your device and hoki78 servers is protected by industry-standard encryption to prevent unauthorized access.

No Data Selling

Hoki78 never sells, rents, or shares your personal data with third parties for marketing purposes without your consent.

Full Privacy Rights

You have the right to access, correct, or request the deletion of your personal data stored in the hoki78 system at any time.

Legal Compliance

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection regulations.

Cookie Controls

You can manage your cookie preferences through your browser settings. hoki78 uses cookies solely to enhance your user experience.

Secure Data Storage

Your data is stored in data centres protected by multi-layered physical and digital security measures to prevent breaches or data loss.

1. Introduction

Welcome to hoki78. We understand that privacy is a fundamental right of every individual, and we take this responsibility very seriously. This Privacy Policy explains our practices regarding the collection, use, storage, and protection of your personal information when you browse and use the hoki78 platform at https://hoki78.bio.

Hoki78 is an online gaming platform dedicated to delivering a safe, fair, and enjoyable experience to all members in Malaysia. As a responsible platform, we comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.

By registering and using the hoki78 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform. We encourage you to read this document carefully and contact our support team if you have any questions or concerns.

Important Note: This Privacy Policy forms part of the hoki78 Terms and Conditions. Continued use of our platform following any updates to this policy constitutes your acceptance of those changes.

2. Types of Personal Data We Collect

Hoki78 collects various categories of personal information from its members to ensure the services provided are safe, responsible, and tailored to each user's needs. The information we collect can be grouped into several main categories:

Account Registration Information

  • Full name as shown on a valid identity card or passport
  • Identity card number (MyKad) or passport number for identity verification purposes
  • Date of birth to verify that you meet the minimum age requirement (18 years and above)
  • An active email address used for official communications and account verification
  • Mobile phone number registered in your own name
  • Username and password chosen during registration

Financial Information

  • Bank name and bank account number for deposit and withdrawal purposes
  • Digital wallet details (Touch 'n Go eWallet, GrabPay, Boost) if used
  • Deposit transaction records, withdrawal history, and game history

Technical & Usage Information

  • Your device's IP address and general geolocation information
  • Browser type, operating system, and device model
  • Usage log data including pages visited and gaming session duration
  • Cookie data and related tracking technologies
  • App performance data if you use the hoki78 mobile app

KYC Documents: For identity verification purposes (Know Your Customer), we may request copies of identification documents, bank statements, or recent utility bills as proof of address. These documents are stored securely and used solely for compliance purposes.

3. How We Use Your Data

Hoki78 uses your personal data only for lawful, transparent purposes directly related to the provision of our services. We do not use your data for any other purpose without first obtaining your consent. The primary purposes for which your data is used are:

  • Identity Verification & KYC: Ensuring every registered account is genuine and that the account holder meets the required age and eligibility criteria.
  • Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and securely to the correct account.
  • Service Communications: Sending important account notifications, promotional updates, security alerts, and the latest service information via email or SMS.
  • Customer Support: Handling enquiries, complaints, and support requests submitted to our customer support team.
  • Fraud Prevention: Detecting and preventing fraud, money laundering, unauthorised access, and platform abuse.
  • Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting to authorities when required.
  • Service Improvement: Analysing usage patterns to improve the functionality, performance, and user experience of the hoki78 platform.
  • Responsible Gaming: Monitoring gaming patterns to identify members who may need responsible gaming support.

Hoki78 does not use your personal data to make automated decisions that could materially affect you without human involvement. Every significant decision, such as account suspension or withdrawal rejection, involves a manual review by our team.

4. Sharing Data with Third Parties

Hoki78 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, under certain circumstances, we may share necessary information with the following parties:

  • Payment Service Providers: Financial institutions, payment processors, and digital wallet providers that process your transactions. They are bound by strict confidentiality agreements and only receive data necessary to process payments.
  • Game Providers: Game software companies that supply gaming content on the hoki78 platform may receive game session data required for game functionality.
  • Technology Service Providers: Companies providing IT infrastructure, hosting, analytics, and cybersecurity services to hoki78. All such providers are bound by comprehensive data protection agreements.
  • Legal Authority: Law enforcement agencies, regulatory bodies, or courts where we are legally required to disclose certain information.
  • Fraud Prevention: Third-party identity verification agencies and services that help us detect and prevent fraud and illegal activities.

Our Guarantee: Every third party that receives your data from hoki78 is required to comply with data protection standards equal to or higher than those we practice. We conduct periodic reviews of all our third-party providers.

5. Data Retention and Transfer

Your personal data is stored in secure data centres protected by comprehensive physical and digital security measures. hoki78 retains your data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to meet applicable legal requirements.

  • Active account data is retained for as long as your account remains active on the hoki78 platform
  • After account closure, transaction records and identity information are retained for a minimum of 7 years for anti-money laundering compliance purposes
  • Technical and analytical log data is typically retained for 12 to 24 months before being deleted or anonymized
  • Customer support data is retained for 3 years after case resolution

In situations where your data needs to be transferred outside Malaysia (for example, to international service providers), hoki78 ensures that such transfers are carried out in accordance with Malaysia's PDPA requirements and that appropriate data protection agreements are in place with the recipients.

6. Data Security

Hoki78 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we employ include:

  • 256-bit SSL/TLS Encryption for all data transmitted between your device and hoki78 servers
  • Encryption at Rest for all sensitive data stored in our databases
  • Two-Factor Authentication (2FA) available to all member accounts for an additional layer of security
  • 24/7 Security Monitoring by our cybersecurity team to detect and respond to threats in real time
  • Role-Based Access Control ensuring only authorized personnel can access sensitive data
  • Penetration Testing conducted periodically by independent third parties to identify and address security vulnerabilities
  • Regular Data Backups ensuring your data is not lost due to system failure or disaster

While we implement best-in-class security measures, no system can be guaranteed 100% secure. In the event of a security incident affecting your data, hoki78 will notify you and the relevant authorities within the timeframe required by law.

7. Cookie Policy (Cookies)

Hoki78 uses cookies and similar tracking technologies to enhance user experience, ensure the platform functions properly, and analyse usage patterns in aggregate. Cookies are small text files stored on your device by your web browser.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality and security of the hoki78 platform. Continued use of our platform is considered your consent to the use of cookies as described above.

8. Your Privacy Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by hoki78. hoki78 fully respects and supports the exercise of these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 business days.

Right to Rectification

If your data is inaccurate or outdated, you may request a correction. You can also update your profile information through your account settings.

Right to Erasure

You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests.

Right to Data Portability

You may request a copy of your personal data in a machine-readable format for transfer to another service provider.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily restricted pending the resolution of a dispute or review.

To exercise any of the above rights, please contact the hoki78 customer support team via live chat. We may need to verify your identity before processing your request in order to protect your account security.

9. Protection of Children's Data

The hoki78 platform is exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data of individuals under the age of 18. All account registrations require age verification and we conduct KYC checks to ensure compliance with this minimum age requirement.

If you discover that someone under the age of 18 has registered an account on hoki78, please contact our support team immediately. We will take prompt action to close the account and delete all related data associated with that user upon verification.

Parents and guardians are advised to monitor their children's internet usage and use appropriate parental control software to prevent access to online gaming websites.

10. Links to Third-Party Websites

The hoki78 platform may contain links or references to third-party websites or services that are not under the control of hoki78. This Privacy Policy applies only to the hoki78 platform at https://hoki78.bio and does not cover the privacy practices of other websites.

Hoki78 is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the Privacy Policy of each website you visit before providing any personal information.

Game providers and payment services integrated with the hoki78 platform have their own privacy policies. Your use of their services through the hoki78 platform is also subject to those providers' privacy policies.

11. Privacy Policy Amendments

Hoki78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our services. Any material changes to this policy will be communicated via:

  • A prominent notice on the homepage or Privacy Policy page of the hoki78 platform
  • Email notifications to all registered members (for significant changes)
  • An in-platform pop-up notification will appear when you log in for the first time after an update

We encourage you to review this Privacy Policy page periodically. Your continued use of the hoki78 platform after any amendments are published will be considered your acceptance of the updated terms.


This Privacy Policy applies to all users of the hoki78 platform in https://hoki78.bio. This latest version takes effect from 1 January 2026.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how hoki78 handles your personal data, please contact our Data Protection Officer via:

  • Live Chat: Available 24 hours a day, 7 days a week via the live chat icon at the bottom-right corner of the hoki78 platform
  • Email: [email protected] (response within 1–2 business days)
  • Telegram: @hoki78support for immediate assistance

We are committed to responding to all privacy-related enquiries within 5 business days. For official complaints regarding data protection, you may also contact the Department of Personal Data Protection Malaysia (JPDP) through their official website.

Our Commitment: Every privacy-related inquiry is handled with full confidentiality. Information you share when contacting us is used solely to resolve the issue you have raised.

Safe & Trusted Platform

Ready to Play with Safe & Comfortable?

Now you know how hoki78 safeguards your privacy and personal data. Register your account today and enjoy a wide range of exciting games with the peace of mind that your information is in safe hands. Over 100,000 Malaysian members have already trusted hoki78.

256-bit SSL
End-to-End Encryption
100K+
Registered Members
24/7
Live Support
PDPA
Legal Compliance
Bahasa Melayu